Terms & Conditions

Website Terms and Conditions

Last updated: 2 September 2026

1. About these terms

These terms govern:

  • your use of the Glenfield Golf website;
  • purchases made through our website; and
  • orders for personalised, bespoke or made-to-order products.

Please read them carefully before using the website or placing an order. By placing an order, you agree to the terms that apply to that purchase.

Nothing in these terms affects any legal rights you have as a consumer.

2. About Glenfield Golf

This website is operated by Glenfield Golf Limited, trading as Glenfield Golf (“Glenfield Golf”, “we”, “us” or “our”).

We are a private limited company registered in England and Wales under company number 17430440.

Registered office: Glenfield Golf Limited, Unit 15, Huyton Road, Adlington, Lancashire, PR7 4HJ

3. Contacting us

You can contact us using the form on our contact page.

If we need to contact you, we will normally use the email address, telephone number or postal address supplied with your order. You are responsible for ensuring that your contact information is accurate and up to date.

“Writing” includes email when used in these terms.

4. Who may place an order

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you place an order on behalf of a company or another organisation, you confirm that you have authority to bind that organisation.

These terms are primarily intended for consumers. If you are purchasing wholly or mainly for business purposes, additional or different terms may apply. We will notify you of any applicable business terms before accepting your order.

5. Our products

We sell golf accessories, including personalised, bespoke and made-to-order products.

We take reasonable care to describe and display our products accurately. However:

  • colours may vary slightly because of screen settings, lighting, materials and manufacturing processes;
  • handmade and bespoke items may have minor variations in stitching, pattern placement, texture, dimensions or finish;
  • natural materials may contain variations that are part of their character; and
  • product packaging may differ from images shown on the website.

Any measurements stated on the website are approximate unless we expressly say otherwise. These reasonable variations do not affect your rights where a product is faulty, materially different from its description or otherwise fails to meet the requirements of applicable law.

6. Personalised and bespoke products

A personalised or bespoke product is one made to your specifications or clearly personalised for you. This may include products featuring names, initials, logos, colours, artwork, embroidery or other custom details.

You are responsible for checking all information you submit, including spelling, sizing, colours, initials, dates and artwork. Where we provide a proof or design for approval, production may not begin until you approve it.

Once you approve a design or production has begun:

  • changes may not be possible;
  • changes may result in additional charges or a revised delivery estimate; and
  • the statutory change-of-mind cancellation right will normally not apply if the product is made to your specifications or clearly personalised.

This does not affect your rights if a personalised product is faulty, damaged, not made in accordance with the agreed specification or otherwise not as described.

We may refuse content or instructions that we reasonably believe are unlawful, discriminatory, abusive, obscene, misleading, unsafe or likely to infringe another person’s rights.

7. Customer-supplied artwork and intellectual property

If you provide a logo, image, design, wording or other material for an order, you confirm that:

  • you own it or have permission to use it;
  • our use of it to fulfil your order will not infringe another person’s rights; and
  • it does not contain unlawful or harmful material.

You grant us a limited, non-exclusive licence to copy, adapt and use that material only as reasonably necessary to prepare proofs, manufacture your product, fulfil your order and deal with related enquiries.

You remain responsible for losses or claims reasonably incurred by us as a direct result of your breach of this section. We will take reasonable steps to minimise any such loss.

We will not use identifiable customer artwork for advertising or promotional purposes without permission.

8. Placing an order

Our website will guide you through the ordering process and allow you to review and correct information before submitting your order.

Your order is an offer to purchase the selected products. An automated order acknowledgement confirms that we have received your order; it does not necessarily mean that we have accepted it.

A contract is formed when we send you an order acceptance, dispatch confirmation or other clear confirmation that we have accepted the order. For bespoke work, acceptance may be subject to agreeing the specification, price and production timetable.

Please retain a copy of your order confirmation and these terms.

9. If we cannot accept an order

We may decline or cancel an order before acceptance where, for example:

  • a product or material is unavailable;
  • we cannot meet the requested specification;
  • there is an error in the price or description;
  • we cannot authorise payment;
  • delivery to the requested location is unavailable;
  • the order appears fraudulent or unlawful; or
  • customer-supplied material does not comply with these terms.

If we have taken payment, we will refund the relevant amount.

10. Prices and payment

Prices are shown in the currency stated on the website and include VAT where applicable, unless stated otherwise.

Delivery charges and other applicable costs will be displayed before you place your order. Customers outside the United Kingdom may also have to pay local import duties, taxes or customs charges unless the checkout expressly states that these are included.

We take reasonable care to ensure prices are correct. If we discover an obvious pricing error before accepting an order, we may contact you for instructions or reject the order and issue a refund.

Payment must be made using one of the methods offered at checkout. We may take payment when you order, when we accept the order or before production begins, depending on the product and payment method.

You must provide complete and accurate payment information and be authorised to use the selected payment method.

11. Discount codes and promotions

Discount codes and promotions are subject to any specific conditions published with them. Unless stated otherwise:

  • they cannot be exchanged for cash;
  • they cannot be combined with another offer;
  • they must be used before their expiry date;
  • they apply only to eligible products; and
  • they cannot be applied retrospectively.

We may withdraw or correct a promotion where there has been an obvious error, fraud or misuse. This will not affect an order we have already accepted unless the law permits otherwise.

12. Delivery

Available delivery methods, charges and estimated times will be shown at checkout or agreed with you for a bespoke order.

Delivery dates are estimates unless we expressly agree a guaranteed date. Bespoke production times begin only after we have received all required information and approvals.

If no delivery period has been agreed, we will deliver without undue delay and normally within 30 days after the contract is formed. A longer period may apply where you have expressly agreed to a bespoke production timetable.

We are responsible for the product until it is delivered to you or to a person you have identified to receive it. If you independently appoint a carrier not offered by us, responsibility may pass when the product is handed to that carrier.

You must provide a complete and accurate delivery address. We are not responsible for delays or additional costs caused by incorrect information supplied by you, although we will take reasonable steps to help resolve the issue.

13. Delays outside our control

We are not responsible for delay caused by circumstances outside our reasonable control.

If this happens, we will contact you as soon as reasonably possible and take steps to minimise the effect. If there is a substantial delay, you may contact us to end the contract and receive a refund for products you have paid for but not received, subject to any applicable legal rights and work already properly completed on a bespoke order.

Nothing in this section limits any right you may have where delivery by an agreed date was essential.

14. Cancelling or changing an order before dispatch

Please contact us promptly if you wish to change or cancel an order.

For a standard product, we will try to stop the order before dispatch. If it has already been dispatched, the cancellation and returns process in section 15 will apply.

For a personalised or bespoke product, you are responsible for checking all details before submitting your order or approving a design proof. This includes names, initials, spelling, colours, sizing, dates, logos and artwork.

Before production begins, any requested change or cancellation is subject to our agreement and may involve an additional charge or revised delivery date. Once you have approved a design proof or we have confirmed that a customised item has entered production, the specification is final and no further changes can be made.

Where the statutory right to cancel does not apply, any cancellation we agree to will be entirely at our discretion and may be subject to the reasonable costs we have already incurred.

15. Your right to cancel standard products

If you are a UK consumer purchasing a standard, non-personalised product online, you normally have the right to cancel without giving a reason.

The cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the product. Different timing rules may apply where one order is delivered in separate instalments.

To cancel, email [email protected], send a clear statement to our postal address or use the form on our contact page.

You must send the product back within 14 days after telling us that you wish to cancel. Unless the product is faulty or we agree otherwise, you are responsible for the direct cost of returning it.

You may inspect a product as you would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning.

16. Products that cannot be returned for a change of mind

We do not accept change-of-mind returns, exchanges, cancellations or refunds for products made to your specifications or clearly personalised. This includes items featuring customer-selected names, initials, colours, embroidery, logos, artwork or other bespoke details.

Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel a distance contract does not apply to goods made to the consumer’s specifications or clearly personalised.

The statutory cancellation right may also not apply to sealed products that are unsuitable for return for health-protection or hygiene reasons after they have been unsealed, where the applicable legal conditions are met.

We will identify relevant restrictions before purchase where reasonably possible.

These exclusions apply only to change-of-mind cancellations and returns. They do not remove your statutory rights where a product is faulty, damaged, incorrect, misdescribed or does not match the specification you approved.

17. Cancellation refunds

Where you validly cancel a standard product, we will refund:

  • the price paid for the cancelled product; and
  • the cost of our least expensive standard delivery method, where applicable.

We do not have to refund the additional cost of an enhanced or express delivery option you selected.

We may withhold the refund until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first. We will issue the refund within 14 days after that point, using the original payment method unless otherwise agreed.

18. Faulty, damaged or incorrect products

We are under a legal duty to supply products that conform to the contract. Products must be as described, fit for purpose and of satisfactory quality.

These rights apply to standard, personalised and bespoke products. The restrictions on change-of-mind returns in section 16 do not affect these rights.

Please contact us promptly if a product arrives damaged, is faulty, is incorrect or does not match an approved specification. Where appropriate, we may request photographs or other reasonable information to help assess the issue.

Depending on the circumstances and your legal rights, the available remedy may include repair, replacement, a price reduction or a refund. We will pay reasonable return costs where a product is faulty, damaged, incorrect or otherwise does not conform to the contract.

Nothing in these terms excludes or limits your statutory rights.

19. Returns procedure

Before returning a product, please contact [email protected] and include:

  • your name;
  • order number;
  • the product concerned;
  • the reason for return, where relevant; and
  • photographs if the product is damaged or faulty.

Return products to: Glenfield Golf Limited, Unit 15, Huyton Road, Adlington, Lancashire, PR7 4HJ.

Please package returns securely. We recommend obtaining proof of postage. You remain responsible for a change-of-mind return until it reaches us.

20. Website accounts

If account registration is available, you must provide accurate information and keep your login details confidential.

You are responsible for activity through your account unless it results from our failure to protect information for which we are responsible. Tell us promptly if you believe your account has been accessed without permission.

We may suspend or close an account where reasonably necessary to protect the website, investigate fraud, comply with law or address a material breach of these terms.

21. Acceptable use

You must not:

  • use the website unlawfully or fraudulently;
  • attempt to gain unauthorised access to the website, another account or connected systems;
  • introduce viruses, malware or other harmful material;
  • scrape, harvest or systematically extract website content without permission;
  • interfere with the website’s availability or security;
  • use website content in a misleading or infringing way; or
  • impersonate another person or misrepresent your affiliation with us.

We may restrict access where reasonably necessary to prevent or respond to misuse.

22. Intellectual property

Unless stated otherwise, Glenfield Golf or its licensors own the intellectual property rights in the website and its content, including branding, product designs, photographs, graphics, text and software.

You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, modify, distribute, sell, license or commercially exploit our content without prior written permission.

“Glenfield Golf”, its logos and associated branding may be protected trade marks or other proprietary marks. No right to use them is granted except as expressly stated.

23. Reviews and other submitted content

If you submit a review, photograph or other public-facing content, you confirm that it is accurate, lawful and does not infringe another person’s rights.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt that content for operating and promoting Glenfield Golf. This licence does not transfer ownership to us.

We may moderate or remove content that breaches these terms, but we are not obliged to publish submitted content.

24. Website availability and information

We aim to keep the website available and accurate, but we do not guarantee uninterrupted access. We may update, suspend or withdraw parts of the website for maintenance, security, operational or commercial reasons.

General website and journal content is provided for information and inspiration. It should not be treated as professional advice.

25. Third-party websites

The website may contain links to third-party websites or services. These links are provided for convenience and do not mean that we endorse or control those websites.

Third-party websites have their own terms and privacy practices. We are not responsible for their content or availability.

26. Our responsibility for loss

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory rights; or
  • any other liability that cannot legally be excluded.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed or for business losses suffered by a consumer, including loss of profit, revenue, opportunity or business.

If defective digital content supplied by us damages a device or other digital content belonging to you because we failed to use reasonable care and skill, we will repair the damage or pay reasonable compensation as required by law.

27. Personal information

We use personal information in accordance with our Privacy Policy. Our Cookies Policy explains how the website uses cookies and similar technologies.

These policies should be read alongside these terms but do not form part of a sales contract unless applicable law requires otherwise.

28. Changes to these terms

We may update these terms to reflect changes to our business, website, products or applicable law.

The terms in force when we accept your order will apply to that order. Updated website-use terms will apply from the date they are published and will not operate retrospectively.

29. Transferring the contract

We may transfer our rights and obligations to another organisation, provided this does not reduce your rights.

You may transfer your rights or obligations only with our written agreement, except where applicable law allows otherwise.

The contract is between you and us. No other person has a right to enforce it, except a person to whom rights have been validly transferred.

30. If part of these terms is invalid

Each section operates separately. If a court or relevant authority finds part of these terms unlawful or unenforceable, the remaining sections will continue in effect.

A delay in enforcing these terms does not waive our right to enforce them later.

31. Governing law and disputes

These terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the law of your home jurisdiction. You may bring proceedings in the courts of England and Wales or, if applicable, the part of the United Kingdom in which you live.

Please contact us first if you have a complaint. We will try to resolve it fairly and promptly.

If you live outside the United Kingdom, mandatory consumer protections and jurisdiction rights in your country may also apply.